Shipping policy

Thank you for choosing HPXONE.com for your hair care product needs. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website. Please read this policy carefully before placing your order.

1. Order Processing Time

1.1. Processing Time: We strive to process and ship orders promptly. Orders are typically processed within 1 business day (excluding weekends and holidays) from the date of purchase. Please note that processing time may vary during peak seasons or promotional periods.

1.2. Order Verification: To ensure the security and accuracy of your order, we may require additional verification or information. If your order requires verification, we will contact you via the email address provided during checkout. Please respond promptly to expedite the processing and shipping of your order.

2. Shipping Methods and Costs

2.1. Shipping Carriers: We partner with reputable shipping carriers to ensure reliable and timely delivery of your products. The shipping carrier used for your order may vary depending on the shipping destination, package weight, and shipping method selected during checkout.

2.2. Shipping Costs: The shipping cost for your order will be calculated and displayed during the checkout process. Shipping costs are based on factors such as the weight, dimensions, and destination of the package. Please note that additional fees, such as customs duties or taxes, may apply for international shipments. These fees are the responsibility of the recipient and are not included in the shipping cost.

3. Shipping Timeframes

3.1. Estimated Delivery Time: The estimated delivery time is calculated based on the shipping carrier's transit time and does not include order processing time. The delivery timeframe may vary depending on the shipping destination and the shipping method selected during checkout.

3.2. Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and obtain an estimated delivery date.

3.3. Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances or external factors beyond our control (e.g., weather conditions, customs clearance) may occasionally cause shipping and delivery delays. We appreciate your understanding in such situations.

4. International Shipping

4.1. Customs and Import Duties: For international shipments, customs duties, taxes, or other import fees may apply. These fees are determined by the destination country's customs authorities and are the responsibility of the recipient. Please note that customs policies and fees vary from country to country. We recommend contacting your local customs office for more information before placing an order.

4.2. Restricted Countries: While we strive to provide worldwide shipping, there may be certain countries or regions where shipping restrictions apply. If we are unable to ship to your location, we will notify you promptly and provide a refund for the affected order.

5. Shipping Address

5.1. Accuracy of Information: It is important to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses due to customer error. If you need to make changes to your shipping address after placing the order, please contact us immediately. We will make every effort to accommodate your request; however, we cannot guarantee that changes can be made once the order has been processed.

5.2. Undeliverable Packages: If a package is returned to us due to an incorrect or undeliverable address, we will contact you to confirm the correct address and arrange for re-shipment. Additional shipping fees may apply for re-shipment.

6. Lost or Damaged Packages

6.1. Lost Packages: In the rare event that your package is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to initiate a thorough investigation and resolve the issue promptly.

6.2. Damaged Packages: If your package arrives damaged, please notify us immediately. To assist us in resolving the issue, we may request supporting documentation or images of the damaged package and products. We will work with you to find a satisfactory resolution, which may include a replacement or refund for the damaged items.

If you have any questions or concerns regarding our Shipping Policy, please contact us using the information provided below:

Email: connect@hpxone.com

Mailing Address: Protocol Laboratories, 7 Bell Yard, London, WC2A 2JR