Cancellation policy

This Cancellation Policy explains how you can change or cancel specific types of purchases, including subscriptions, pre-orders, and try before you buy items. Please read this policy carefully before making your purchase.

1. Subscriptions

1.1. Repeat Deliveries: When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select during the purchase.

1.2. Payment and Auto-Renewal: Your payment details will be securely stored, and you will be charged for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew a subscription, you can cancel it.

1.3. Cancellation and Changes: You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, where you can manage your subscription.

1.4. Returns: For information on returns and refunds related to subscriptions, please refer to our Returns Policy.

2. Pre-orders

2.1. Out-of-Stock or Soon-to-be-Available Products: When you purchase a pre-order, you are buying a product that is currently out of stock or soon to be available but not yet in inventory.

2.2. Payment and Fulfillment: We may collect no payment or a partial deposit at checkout, store your payment method, and fulfill and charge the full or remaining payment at a future date.

2.3. Cancellation and Refunds: You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, cancellation may not be possible, but you can request a full or partial refund. Please refer to our Returns Policy for more details on returns and refunds.

3. Try Before You Buy

3.1. Authorization and Decision Period: When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a specified time period to decide if you want to keep the item.

3.2. Payment Authorization: If you have not returned the item within the specified time period, we will charge your payment method for the full amount.

If you have any questions or need assistance regarding cancellations for specific purchase options, please contact us using the information provided below:

Email: connect@hpxone.com

Mailing Address: Protocol Laboratories Ltd, 7 Bell Yard, London, WC2A 2JR